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2021 Review
Top 5 BPO Companies in Australia
Looking to outsource your operations to a BPO company?
BPO companies help entrepreneurs lower operational costs by recruiting staff in low labour cost jurisdictions like the Philippines. Any role can be outsourced, but companies typically start with customer support, sales, live chat, accounts, web development and other roles that don’t require a face to face presence.
Business Process Outsourcing is a great way to cut down costs and improve productivity. Looking at the Australian labour market in particular, outsourcing companies can typically reduce labour cost by 50-70%.
In this article, we pick out 5 of the top business process outsourcing companies for you to consider when it comes to formulating an outsourcing strategy.
WHY #1: BruntWork is founded by some of Australia’s smartest entrepreneurs, who have individually built businesses that have generated billions in work opportunities for SMEs. They know how to run enteprise businesses for the lowest possible cost, and have had a presence in the Philippines for more than a decade.
WHAT WE LOVED
- Price – BruntWork offers staff from $4/hour.
- Experience – They have more than 10 years experience recruiting and deploying high performing offshore teams in telesales, customer support, general administration, financial admin, web design and development, analytics and digital marketing.
- Advantage – Unlike other BPOs, BruntWork offers distributed, remote teams across the Philippines, ensuring no single point of failure whether it be from Covid-19, infrastructure challenges (internet) or inclement weather.
- Security: They adopt the latest Citrix infrastructure to ensure remote staff have equivalent data security to an office equivalent.
- Quality is paramount: They source the highest caliber staff and pay fairly. They have open communication between all staff and management.
Microsourcing
Microsourcing was said to make up the bulk of Salmat’s managed services business line. MicroSourcing has seven centres in the Philippines and claims to have helped more than 300 businesses set up offshore teams in that country. They were recently sold by Salmat to Probe, and we are not sure if their high quality
Beepeo
Beepo, is a QLD-based company with a workforce of over 400 staff in Clark, Philippines. The company’s customer base includes small- to medium-sized clients in Australia with a focus on staff leasing. Beepo was founded by marketing expert and entrepreneur, Aimee Engelmann who started the business in 2014.
Cloudstaff
Cloudstaff has developed a two-prong approach to cloud-based employment success – developing proprietary technology and investing in culture. By hosting thousands of remote workers, using advanced technology, Cloudstaff embraces each employee and supplies them with technology and resources necessary to support their success and the success of the client. Cloudstaff has made employee engagement and collaboration from distant locations possible where workflow is managed without interruption, regardless of physical location or time zone. The cloud workforce is capable of meeting client needs during all 24 hours of the day as each team member picks up the work of another when their time zone opens for business. This strong, worldwide team culture has dispelled the notion of professional loneliness that remote employees often experience.
Virtual Staff
Virtual Staff focus on outsourcing to India, so if you are interested in hiring virtual assistants in India, these guys might be right for you. They offer a 72% reduction in labour costs compared to hiring locally.
Our Conclusion: BruntWork #1
We love BruntWork’s focus on remote workers. The fact that they offer distributed, remote teams across the Philippines ensures no single point of failer whether it be from COVID, infrastructure challenges or inclement weather. A distributed distributed workforce means they are able to source the best talent, no matter the location.
Their recruitment process is not limited to one single geographic location. They can scale clients up or down – fast. In 2020 they set up Harris Farm with an OutSourced team of almost 50 staff in just over 14 days.
They ensure staff have fast internet, computer system to specification and redundancy infrastructure if their role requires (i.e. back-up internet provider).
Security is paramount. They adopt the latest Citrix infrastructure to ensure remote staff have equivalent data security to an office equivalent.
Check them out here.